Frequently asked
Products
Are Muihood's products vegan & cruelty-free?
Yes, our products do not contain any animal or animal-derived ingredients.
Muihood is, and will always remain, cruelty free. Muihood does not test products or ingredients on animals. Muihood products are developed to fully comply with relevant cosmetic legislation, including the EU Cosmetic Regulation.
How long will Muihood's products last for?
Good Chi Cleanser & Tao Rice Water Essence have an unopened shelf-life of 30 months or an opened shelf-life of 12 months.
Mugwort Bath Soak has a shelf life of 24 months.
Are Muihood's products travel-friendly?
We have a travel-friendly size of 50ml for the Good Chi Cleanser. The Tao Rice Water Essence is 85ml.
Are Muihood's products recyclable?
Yes, our product packaging is both recyclable and made with post consumer recycled packaging.
We also use FSC-certified boxes.
Shipping + payment
All our mailer boxes are 100% recyclable, printed in the UK with water-based inks and are plastic free. We work with formulators and manufacturers in the UK to reduce our carbon emissions.
Which forms of payment do you accept?
We accept all major credit/debit cards including Visa, MasterCard and American Express.
How long does shipping take?
UK: (2-4 business days)
Europe: (5-10 business days)
US (5-10 business days)
AU: (5-10 business days)
How much does shipping cost?
UK order £45 or under: £4.00
Europe: £7.99
US: $28
Rest of the world: £20
Does Muihood offer free shipping?
Muihood offers free shipping to all orders within the UK above £45. Orders below £45 are charged at our standard rate.
Where does Muihood ship to?
Muihood ships internationally.
When will my order ship?
Delivered Monday-Friday (except bank holidays).
Orders with standard shipping are fulfilled + shipped within 2 working days.
Once orders has shipped, you’ll receive a shipping confirmation with tracking info via email. It may take up to 48 hrs for tracking info to update. Can’t find the email? Let us know at team@muihood.co.uk
Return policy
What is your return policy?
We want you to enjoy your skincare experience as much as possible.
If for any reason you change your mind, we accept returns for unused and unopened products within 14 days of delivery. Drop us an email with your name, order number and the reason(s) why it didn’t work for you at team@muihood.co.uk
Unfortunately, we cannot offer refunds for used or opened products due to hygiene reasons.
My Muihood products were damaged in transit
Please email us at team@muihood.co.uk with your full name, order number, and an image of the damaged products to discuss a refund or replacement.
Get in touch
Have questions about your order, or a general enquiry?