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Have questions about your order, or a general enquiry?
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Frequently asked
Products
Why should I use Muihood's products?
Our cleansing balm have gone through rigorous testing to ensure it will leaves your skin feeling nothing short of fabulous.
Are Muihood's products cruelty-free?
Yes!
How long will Muihood's products last for?
Our products have an unopened shelf-life of 30 months or an opened shelf-life of 12 months.
Are Muihood's products travel-friendly?
Of course. The Good Chi Cleanser is 100ml, which meets the carry-on luggage requirements for most major airports.
Are Muihood's products recyclable?
Yep, the jar is glass and the inner/outer lid is recyclable. The box is made from 40% recycled paper.
Shipping + payment
All our mailer boxes are 100% recyclable, printed in the UK with water-based inks and are plastic free. We work with formulators and manufacturers in the UK to reduce our carbon emissions.
Which forms of payment do you accept?
We accept all major credit/debit cards including Visa, MasterCard and American Express.
How long does shipping take?
UK: (2-4 business days)
Europe: (5-10 business days)
US (5-10 business days)
AU: (5-10 business days)
How much does shipping cost?
UK order £45 or under: £4.00
Europe: £7.99
US: £17
AU: £14
Does Muihood offer free shipping?
Muihood offers free shipping to all orders within the UK above £45. Orders below £45 are charged at our standard rate.
Where does Muihood ship to?
Muihood ships internationally. :)
When will my order ship?
Delivered Monday-Friday (except bank hols).
Orders with standard shipping are fulfilled + shipped within 2 working days.
Once orders has shipped, you’ll receive a shipping confirmation with tracking info via email. It may take up to 48 hrs for tracking info to update. Can’t find the email? Let us know at team@muihood.co.uk
Return policy
What is your return policy?
We’re sorry that you didn’t love your Muihood products. We want you to enjoy your skincare experience as much as possible.
If for any reason you change your mind, we accept returns for unused and unopened products within 14 days of delivery. Drop us an email with your name, order number and the reason(s) why it didn’t work for you at team@muihood.co.uk
Unfortunately, we cannot offer refunds for used or opened products due to hygiene reasons.
My Muihood products were damaged in transit
Please email us asap at team@muihood.co.uk with your full name, order number, and an image of the damaged products to discuss a refund or replacement.