Product
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Yes, our products do not contain any animal or animal-derived ingredients.
Muihood is, and will always remain, cruelty free. Muihood does not test products or ingredients on animals. Muihood products are developed to fully comply with relevant cosmetic legislation, including the EU Cosmetic Regulation.
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We have a travel-friendly size of 50ml for the Good Chi Cleanser. The Tao Rice Water Essence is 85ml.
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No, promotional codes are not applicable to sale items.
Only one promotional code can be used per order.
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Good Chi Cleanser & Tao Rice Water Essence have an unopened shelf-life of 30 months or an opened shelf-life of 12 months.
Mugwort Bath Soak has a shelf life of 24 months.
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Yes, our product packaging is both recyclable and made with post consumer recycled packaging.
We also use FSC-certified boxes.
Shipping & Delivery
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For UK customers, we ship via Royal Mail 48hr Tracked.
For international customers, shipping times vary between 3-10 days & are displayed at checkout.
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Shipping rates can vary depending on your region and are calculated at checkout.
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Orders placed before 3pm GMT (excluding Sunday & Bank Holiday) are shipped same-day. Orders after 3pm are shipped next day.
Once orders has shipped, you’ll receive a shipping confirmation with tracking info via email. It may take up to 24 hrs for tracking info to update. Can’t find the email? Let us know at team@muihood.co.uk
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Yes, we ship our products internationally.
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We offer free shipping to all orders within the UK above £30. Orders below £30 are charged at our standard rate.
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Items shipped outside the UK may be subject to import duties and taxes applicable to your country or country you are shipping to. Taxes & Duties will be calculated at checkout. Customers are solely responsible and liable for any duties or VAT that are specific to their country. We recommended that you contact your local customs office for further information.
Payment
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We accept all major credit/debit cards including Visa, MasterCard, Clear Pay and American Express
Returns & Refunds
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We accept returns on unused and unopened products within 14 days of delivery. Email team@muihood.co.uk with your name, order number, and reason for return. Please note:
- Postage and packing are non-refundable
- A £3 restocking fee applies
- For hygiene reasons, opened or used products can't be refunded or returned.
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Please email us at team@muihood.co.uk with your full name, order number, and an image of the damaged products to discuss a refund or replacement.