FAQS

PRODUCTS

Our cleansing balm have gone through rigorous testing to ensure it will leaves your skin feeling nothing short of fabulous.

Yes. We don’t harm our furry friends.

Our products have an unopened shelf-life of 30 months or an opened shelf-life of 12 months.

Of course. The Good Chi Cleanser is 100ml, which meets the carry-on luggage requirements for most major airports.

Yep, the jar is glass and the inner/outer lid is recyclable. The box is made from 40% recycled paper.

SHIPPING

All our mailer boxes are 100% recyclable, printed in the UK with water-based inks and are plastic free. We work with formulators and manufacturers in the UK to reduce our carbon emissions.

We accept all major credit/debit cards including Visa, MasterCard and American Express.

For UK orders, you should receive your item(s) within 2-4 business days.

Muihood offers free shipping to all orders within the UK above £45. Orders below £45 are charged at our standard rate.

Muihood currently ships only in the UK. We’re working on bringing Muihood globally, so let us know your suggestions on the gram.

Delivered Monday-Friday (except bank hols).

Orders with standard shipping are fulfilled + shipped within 2 working days.

Once orders has shipped, you’ll receive a shipping confirmation with tracking info via email. It may take up to 48 hrs for tracking info to update. Can’t find the email? Let us know at team@muihood.co.uk 

RETURN + EXCHANGE

We’re sorry that you didn’t love your Muihood products. We want you to enjoy your skincare experience as much as possible.

If for any reason you change your mind, we accept returns for unused and unopened products within 14 days of delivery. Drop us an email with your name, order number and the reason(s) why it didn’t work for you at team@muihood.co.uk

Unfortunately, we cannot offer refunds for used or opened products due to hygiene reasons.

Please email us asap at team@muihood.co.uk with your full name, order number, and an image of the damaged products to discuss a refund or replacement.